Trading Terms & Conditions
1. INTRODUCTION
This is the Cartridgedirect.eu.com website ("Website") which is owned, operated and maintained by Cartridge Direct ("we", "us"). Our registered address can be found in the ‘about us’ section of the website.
The use of this Website is subject to the following terms and conditions ("Terms and Conditions") which set out the rules for how we run the Website and which you should read carefully. By using this Website you acknowledge that you have read and you agree to be legally bound by and comply with these Terms and Conditions.
We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting such changes on the Website. It is your responsibility to familiarise yourself with the Terms and Conditions regularly to ensure that you are aware of any changes. Your use of the Website after a change has been posted will signify your acceptance of the modified Terms and Conditions.
If you do not accept these Terms and Conditions, please do not use this Website.
2. CONTENT
A. COPYRIGHT
All Website design, text, graphics and the selection and arrangement of them are either our Copyright, or be Copyright of third party licensors. All rights, unless expressly granted, are reserved.
B. PROHIBITON ON USE OF WEBSITE CONTENT
Please do not use the Website in any way that may infringe the intellectual property rights contained in the Website. This means that you may not adapt, reproduce, publish, upload, post, reutilise, redistribute, retransmit, broadcast, extract, alter or store all or any of the contents of the Website including but not limited to any trademarks or copyrighted material as referred to in paragraphs A above without Cartridge Direct's express permission (although you may download and print out pages from the Website for the sole purpose of viewing for your own personal information).
C. DISCLAMER ON CONTENT
Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website, we will not be held responsible regarding the accuracy or completeness of the content of this Website.
D. LINKS TO THIRD PARTY WEBSITES
The use of third party websites is entirely at your own risk. Links contained in the Website will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site.
3. MAKING A PURCHASE
Making a purchase could not be easier. Simply browse our catalogue here online, clicking on any items for further information and to add to the shopping cart. After you have finished your selections, click on "Basket Symbol" to view your purchases and continue to the checkout. At checkout time you will be asked for a few details that we need in order to process the order.
4. METHODS OF PAYMENT
We accept all major credit and debit card payments via the secure online card processing service. We also accept payment via the telephone for credit and debit cards. Personal and company cheques are also accepted in the name of 'Cartridge Direct'.
Please note that no order will be dispatched for shipping until it is paid for in full.
5. SHIPPING
We aim to despatch goods within 1 working day (excluding weekends and Bank Holidays) of the order being placed, provided it is placed by 13.00 hours. Orders placed after 13.00 hours will be deemed to have been placed the next working day. This is just an estimated time of delivery, and we will not be liable for any delays in delivery. Time of delivery shall not be of essence.
We will inform you if we cannot despatch goods within 5 working days of the order being placed (excluding weekends and Bank Holidays).
Where Goods are to be supplied from stock, such supply is subject to availability of stocks at the date of your order.
6. DELIVERY
No matter which shipping method you opt for, delivery timescales are from date of shipment from us and not date of order placement.
a.Loss, Delay & Damaged Goods
Although Cartridge Direct are responsible for shipping and making any claim for compensation for loss or delay on your behalf, any claim will be limited to the maximum compensation allowed by the shipping method you choose. In respect of any shipment, all goods leave us in appropriate packing material and in a non-damaged state. Cartridge Direct themselves will not accept liability for any claim for non delivery of goods or items deemed Broken in Transit, though depending on the circumstances, we may, at our sole discretion, claim compensation or replace goods where applicable via the appropriate carrier on your behalf.
7. RETURNS
We offer a 7-day money back guarantee on goods starting from the day after you take delivery of them. All we ask is that the goods are returned unused, in its original packaging, and with the original invoice. The following procedure must be followed:
Please contact us using Cartridge Direct by providing the following information - full details and invoice number, and why you wish to return the goods. You will then be issued with a refund authorisation number, which you need to send with the returned goods.
You have a legal 'duty of care' in respect of the goods returned and liable for the expense of returning them. We recommend that you use recorded delivery, as 'proof of posting' may be required. Please mark the parcel 'returns' and package the goods neatly.
We try to make refunds within one week of receipt, but guarantee to make all refunds within 30 calendar days from receipt of goods. Please note that we will not be liable for any interest payments as refunds may fall outside debit/credit card timescales.
Exchanged Items - Customers will be liable for P&P on any replacement items. This will range from €5.00 to €15.99 (max), depending on the weight of the parcel.
SHORT OR DAMAGED GOODS
Goods that are either faulty/damaged or short in quantity must be notified to us within 24 hours of delivery. This may be done either by phone or e-mail.
Please note that your statutory rights are not affected by the above conditions.
8. PRODUCT GUARENTEE
All of our products come with our 30-day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not affect your Statutory Rights.
9. LAW AND JURISDICTION
These Terms and Conditions will be governed by and construed in accordance with the laws of Spain. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of Spain.
10. VAT (IVA)
Where applicable, VAT (Spanish IVA) is included in the product prices.
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